F A Q

Yes, we offer a variety of tours tailored to different interests, including adventure, culture, history, and wildlife. Whether you’re an avid hiker, a history buff, or simply looking to relax, we have something for you.

The safety and comfort of our guests are our top priorities. Our guides are trained professionals who are knowledgeable about the destinations and local conditions. We also provide comprehensive safety briefings and ensure all accommodations and transport meet high standards.

We recommend bringing comfortable clothing, suitable footwear for walking or hiking, a hat, sunscreen, a reusable water bottle, and a camera to capture your adventure. Specific packing lists will be provided for each tour.

You can book a tour through our website or by contacting our customer service team. We are here to assist you with any questions and help you choose the perfect tour for your interests and schedule.

At Rhino Coffee Safaris, the safety and well-being of our guests are of utmost importance. In the unlikely event of an accident or injury, we have the following procedures in place:

1. Immediate Response: Our guides are trained in first aid and emergency response. They will provide immediate assistance and assess the situation.
2. Medical Assistance: We have arrangements with local medical facilities to ensure prompt medical attention. In case of serious injuries, we will facilitate transportation to the nearest hospital.
3. Emergency Contacts: We maintain a list of emergency contacts for all our guests. In case of a serious incident, we will notify the designated contacts as soon as possible.
4. Insurance: We highly recommend that all our guests have comprehensive travel insurance that covers accidents, injuries, and medical evacuation. Please review your insurance policy to ensure it meets your needs.
5. Support and Coordination: In the unfortunate event of a fatality, we will coordinate with local authorities and provide all necessary support to the family and loved ones of the deceased. We will assist with arrangements for repatriation and any other necessary procedures.

We understand that unforeseen circumstances or personal reasons may lead a client to consider abandoning a tour. Here’s what happens in such a situation:

1. Communication: The client should communicate their desire to abandon the tour to the tour guide or contact our customer service team as soon as possible. Open communication helps us understand the reasons and provide the necessary support.

2. Assistance and Support: Our team will provide assistance to ensure the client’s safety and well-being. This may include arranging transportation back to the starting point or nearest safe location, as well as providing information on accommodation and travel options.

3. Refund Policy: Refunds are subject to the terms and conditions outlined in our refund policy. Please review our refund policy at the time of booking or contact our customer service team for specific details.

4. Logistics: If the client decides to leave the tour, they will be responsible for any additional costs incurred, such as transportation, accommodation, or other services not included in the original tour package.

5. Documentation: We may require the client to sign a release form acknowledging their decision to leave the tour and releasing Rhino Coffee Safaris from any further responsibility

We understand that clients may sometimes decide to skip an activity due to personal preferences, health reasons, or other circumstances. Here’s what happens in such a situation:

1. Notification: Please inform your tour guide or our customer service team as soon as possible if you decide to miss an activity. This helps us ensure your safety and make any necessary arrangements.

2. Alternative Arrangements: Depending on the nature of the activity and the itinerary, we may be able to suggest alternative activities or leisure time options. Our goal is to make sure you still have an enjoyable and fulfilling experience.

3. No Refunds for Missed Activities: Activities that are part of the tour package are typically non-refundable. Missing an activity does not entitle the client to a refund, as the costs are included in the overall tour price.

4. Rejoining the Group: Clients who choose to skip an activity should discuss the best way to rejoin the group for subsequent activities or parts of the itinerary. Our guides will provide information on meeting points and times.

5. Personal Responsibility: Clients who miss an activity are responsible for their own safety and well-being during that time. We recommend staying in safe, public areas and informing the guide of your whereabouts.

We strive to accommodate our guests’ preferences and ensure a positive experience. If you have any special requests or concerns, please feel free to discuss them with us before or during the tour. We are here to help and support you throughout your journey.

At Rhino Coffee Safaris, we prioritize the safety and satisfaction of our guests. In the event that an activity is missed due to unforeseen uncontrollable events such as bad weather, here’s what we do:

1. Safety First: The safety of our guests is our top priority. If an activity is deemed unsafe due to weather or other uncontrollable factors, it will be postponed or canceled.

2. Alternative Arrangements: We will make every effort to offer alternative activities that can be safely conducted in place of the missed activity. This may include indoor activities, cultural experiences, or leisure time options.

3. Rescheduling: If possible, we will attempt to reschedule the missed activity for another time during the tour. Our guides will keep you informed of any changes to the itinerary and new schedules.

4. Partial Refunds or Credits: In cases where rescheduling or providing a suitable alternative is not possible, we may offer a partial refund or credit for the missed activity. This will be evaluated on a case-by-case basis according to our refund policy.

5. Communication: Our guides and customer service team will keep you informed of any changes to the itinerary as soon as possible. We strive to minimize disruption and ensure you have a positive experience despite any unforeseen events.

6. Insurance: We recommend that all guests have comprehensive travel insurance that covers unforeseen events such as bad weather, trip interruptions, and cancellations. Please review your insurance policy to ensure it meets your needs.

We aim to provide the best possible experience for our guests, even when faced with unforeseen challenges. If you have any concerns or questions during your tour, please feel free to discuss them with your guide or contact our customer service team.